We team up with operators and equipment manufacturers to assist them in acquiring market share. We intervene in the sourcing, procuring, storing, shipping and marketing processes. We even, upon mutual agreement, can manage and take responsibility for all credit, billing and collecting operations.

Supply Management

We aim on behalf of our customers to supply and ship products to consumers, business distributors and retail stores. All supply specifications are predefined jointly with our customers.

Inventory Control

We provide a full suite of warehousing, inventory control, shipping management, reporting and order processing services.

Customization Requests

Upon our customers' requests, products are packaged for different market applications. We provide well designed packaging for different products; hence, responding to a variety of customization requests.

Flash Programming

We can program handsets and SIM cards with a variety of features whether it is software upgrades for continuous handset updates or for more customized features such as private logo insertion, start up animations or even network SIM locking.

Order Desk

We manage the order process that we receive via fax or e-mail, by employing quality control procedures to maintain every single detail regarding delivery and customization requests.

Value Added Services

We manage and coordinate a variety of services aiming at improving customer loyalty and satisfaction. We also intervene on behalf of our operators and resellers directly with their subscribers through these predefined programs.

Technical Services

Our technical services are licensed by major manufacturers to handle under warranty repairs, as well as out of warranty. We maintain a continuous stock of spare parts all of which are genuine, prime parts acquired directly from the handset manufacturers. We also have a formative vocation as we provide continuous training and refreshing to our clients on all new products and software.

E-business Solutions

In addition to our call center we have developed innovative e-business solutions to respond to the immediate needs of our customers by providing them with on line catalogs, products and services information and dynamic pricing information updated on a regular basis. This process will be essential to the information exchange between our partners and us as we are constantly building up online services soon to be added, such as online stock availability, and online order and shipment tracking.

Call Center Services

Our call center is available to assist our customers and provide them with product information update, and logistical support.

Marketing Concept

SD has developed a suite of proactive concepts aimed at increasing our customer base, hence benefiting our clients, operators and distributors alike. All of our marketing concepts are very simple and fast to deploy, yet they carry an undeniable return. This is especially true in emerging markets. We identify our concepts according to the needs

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